Question 1: Should I change my locks when I move into a new property

Absolutely yes!  When moving into a new property, be that residential or commercial, it is vitally imporant to change the locks as you have no idea who might have keys to your new property.

Question 2: How can I pay for a Locksmiths Call Out

Our call out locksmiths have card payment facilities with them to take payments for call outs.  We can also accept a cash payment.

Question 3: Do you offer an out of hours service

We currently do not offer an emergency out of hours service.  Pre booked call outs can be arrange before 9am or after 5pm, please get in contact

Question 4: Can you gain access without damaging the lock

Our skilled locksmiths can gain entry without damaged to your lock or door, any damage will only occur as a last resort, but is very unusual.

Question 5: What locks should I have for Insurance purposes

Please always refer to your insurance policy for details of locks required.

External wooden door should be secured with British Standard Mortice or Nightlatch Locks that are rated for BS3621.  For UPVC doors with multi point mechanisums, a different standard applies, whereby a locking mechanisums confirms to PAS3621.


Question 6: Should I change my locks if I lose my keys?

We would advise that locks are changed following a lost key, as this key could be found and used to gain entry to your property. 

Question 7: My lock is playing up, should I arrange a callout?

We are often called out to failed locks and more than likely, failed at the most inconveient time!  When we arrive, the custome will often tell us that the lock has been playing up for some time!  So yes, if you lock is starting to play up or stiff to operate, pleae give us a call.  A repair now, might save time and agrevation down the line.

Question 8: Can you program car keys

We can supply, cut and program most vehicle keys, please give us a call for a quote.

Question 9: Can you cut security keys

We have one of the largest selection of keys in our shop and along with the latest key cutting machines and upto date software, can cut most types of key including High Secuirty Keys.